Dear Beloved Customers of Irie CBD,
As you may already be aware, we are having technical difficulties with online sales of IrieCBD products due to issues with our credit card processing.
Because we deeply value our relationships with our customers and strive to be as transparent about our business practices as possible, we would like to take this opportunity to explain the circumstances leading to these recent issues.
Last month, our long term credit card processor ended all services with IrieCBD, without any advance notice, because we sell CBD products. This was disheartening for the company on many levels, as all our products are 100% legal, and because we know so many of you depend on CBD for your health and wellbeing. We believe access to these products should be a right for all, and so losing this business relationship simply because we make products from the hemp plant is discouraging.
In order to keep our products available for online purchase, we quickly engaged another credit card processor. This new partner then moved to an offshore location without notifying or consulting us, leading to many customers receiving fraud alerts from their banking institutions after ordering Irie products. If this happened to you, we apologize for the confusion this might have caused.
We are actively seeking a new CBD friendly credit card processor now, but this may take weeks.
We truly apologize for this inconvenience, and want you to know that we are working diligently to remedy the situation but the disconnect within the banking industry around CBD is evident in the events of the past few months. This is an unfortunate reality of the industry due to the current regulatory environment.
Our immediate goals are to:
- Place an option on the website checkout process to allow you to use your checking/routing numbers as soon as possible
- Get a new credit card processor as soon as possible (may be a few weeks)
This industry is complex to navigate, and often we feel like the early pioneers forging the path. Please know we are working with this as best we can. Sometimes we must find our Irie in the midst of chaos. We truly appreciate you sticking with us through the journey. Irie Hemp Company will continue to be an outspoken advocate for making sure CBD health products are accessible to everyone.
All our best,
STAY TUNED! Once we are back online, we will be issuing a site-wide discount for all our valued customers.
What you can do to help:
If you feel as frustrated by the complications in access to CBD as we do, and are interested in advocating for your right to buy these products in an easy, straightforward way, we have included some links below that are great resources for advocating for your right to this natural health care.
Leafly.com : How to Change a State Cannabis Law
The Epilepsy Foundation: Access and Advocacy